frequently asked questions
How do I find out my order status?
After placing your order, we will send you an order confirmation email. Once your order has been packed, you will receive another email with track and trace information so you can track your parcel.
When should I receive my parcel?
Depending on your location, delivery takes 2-5 working days.
How much does shipping cost?
Free shipping is applied to all orders over 65 €. Orders under 65 € have a shipping fee of 4.99 €.
Do you deliver to business addresses?
You can choose whether you want your parcel delivered to your home address or a business address. Be sure to include the personal name and business name if you opt for delivery to a business address.
How do you ship the shoes?
We send all private and business deliveries with GLS.
Why does bisgaardshoes.com not ship outside Europe?
At the moment, unfortunately, we do not offer shipping outside Europe. Children's shoes are among the products that are most commonly returned when bought online. Compared to the smaller price of the shoes, the cost of shipping back to Denmark from outside Europe for a return would be too expensive.
Moreover, the environmental impact of delivery is too large for us to justify the shipping of smaller quantities to the U.S, Canada, Australia, or other non-European nations.
How can I pay?
At bisgaardshoes.com we have the following payment options:
- Visa
- Visa Electron
- MasterCard
- Maestro
- American Express
- Apple Pay
- Google Pay
- PayPal
All payments are not captured before the order is sent from our warehouse.
Exchange and returns
Can I return my order?
Of course, you have a full 30-day right of return.
Missing a return labels?
You can print get your return label here:
https://www.gls-returns.com/#/m/bisgaard
Can I exchange for another size or style?
Unfortuntely we cannot make a direct exchanges to another style or size. However, you are always welcome to return your order and place a new one with the right size or style. Simply use the return label that you find in the box together with the shoes, to return the shoes to our warehouse. If there is no return label please contact or customer service for a return label.
Once the shoes arrive at our warehouse and we have processed the return, your money will automatically be refunded to your account. Please note that we deduct a fee of 7,99€ in return costs, when using the pre-paid return label.
It also is possible to send the parcel to our warehouse without using the return label - just send it to the address found on the return label. Take note of the order number on the return label so we can identify your parcel. Until it arrives at our warehouse, you are responsible for the condition and whereabouts of the shoes. Therefore, and because it is the cheaper option for you, we recommend using the attached return label.
Be mindful that the new shoes can be ordered directly on our website but are subject to availability.
When do I get my money back?
After receiving your parcel, it can take up to 5-7 days until the amount arrives on your account depending on payment method and your bank.
How is my information handled?
Any personal information entered on our website is treated carefully and confidentially. Your information is secure and is never shared with unauthorized third parties. You also have the option to see the personal data that is collected. You will not receive any advertising, newsletters, or other services unless you have actively chosen to do so.
Any payment that goes through our website is validated externally through Shopify or PayPal. We never have access to your payment information and any other information that you have entered is only saved as long as necessary in order for us to fulfil your request.
You can read more here about our Privacy Policy.
What size should I choose?
In general, we recommend not going up or down a size unless stated on the product. The inside measurements on our size guides are included on each product page to help find the perfect fit.
What are the care recommendations for the shoes?
Simply follow these links for more information:
Where are bisgaard shoes produced?
All of the women's collection and the majority of the kids collection is produced in Portugal. Our method of production is essential to us, as it reduces the environmental impact caused by excessive shipping and also delivers optimal results in terms of quality. You can read more about our view on sustainability and why it's so important to us here
The Spire symbol indicates that at least one of the main components of the shoe contains one or more sustainable elements.
The Spire collection is lovingly created for the wellbeing of our children's feet and with a strong respect for nature. With a strengthened focus on the use of sustainable, recycled, and biodegradable materials - we pride ourselves on first, being a sustainable company and a footwear company second.
Vegetable tanning is the world's cleanest and most sustainable leather tanning manufacturing method. The leather is tanned using natural extracts from plant roots, trees, leaves and berries. Resulting in in 100% biodegradable and 100% chrome-free leather.